Refund Policy

Awardee is a software-as-a-service (SaaS) platform. All payments for Awardee subscriptions are processed by Paddle.com Market Ltd (or its affiliates) as our Merchant of Record. This means you purchase your subscription through Paddle, and Paddle handles billing, tax, and refunds.

1. 14-Day Refund Window

You may request a full refund of base subscription fees within fourteen (14) days of:

• (a) your initial purchase of a subscription for a Location; or
• (b) any subscription renewal.

2. Add-Ons

If you add an additional Tool or Location, you may request a refund for that add-on within 14 days of the add-on purchase.

3. Usage / Overage Charges

Refunds do not apply to AI Chat overage charges already incurred during a billing period.

4. How to Request a Refund

Refunds are processed through Paddle using the original payment method. You can request a refund by either:

Paddle Buyer Support:

Visit Paddle's buyer help portal (link provided in your receipt).

Email Awardee:

Email us at support@awardee.com.au with your business name, the email used at checkout, and your Paddle order details. We'll assist Paddle in processing your request.

5. After the 14-Day Period

After the 14-day refund window, refunds are not available except where required by applicable law.

6. Processing Time

Approved refunds are issued by Paddle. Processing times vary by payment method and financial institution.