Making It Easy to Share Honest Feedback
Leaving feedback on Airbnb is simple and personal. After a stay, both guests and hosts can share direct insights with each other—on top of their public review. This means guests can mention small improvements without making it a big deal online, and hosts get real, unfiltered insights on how to improve. Instead of blasting problems in a public review, Airbnb encourages honest, constructive conversations that help both sides improve.
They Listen & Adapt Based on Private Feedback
Private feedback isn’t just for hosts it’s baked into Airbnb’s entire business. When users consistently bring up issues, whether it’s a missing feature, a clunky booking process, or safety concerns, Airbnb listens. That’s why you’ll see constant updates to their policies, safety features, and platform tools all shaped by what guests and hosts actually need and ask for.
Why It Works
At the end of the day, people just want to feel heard. Airbnb knows that when customers feel valued, they keep coming back. By making private feedback fast, direct, and easy, they turn simple conversations into real improvements for both hosts and guests.
How Small Businesses Can Do the Same with Awardee
Airbnb doesn’t use Awardee… yet. But they rely on private feedback to keep customers happy and you should too.With Awardee, your small business can collect private feedback, fix issues fast, and build real customer loyalty without a billion-dollar budget. We make it effortless with QR badges, instant alerts, and a simple platform that works with the tools you already use.Big brands use private feedback to keep customers happy and protect their reputation now, your business can too. Awardee helps you listen, respond, and improve just like the best do.
