Empower customers to solve problems on their own.

Self-help pages let customers find answers on their own, keeping them satisfied while saving your team time and effort.

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What are self-help pages

Self-help pages are like business-grade Linktree pages, allowing customers to solve problems independently. Each page has a unique, custom QR badge for instant access, printed by Awardee for use in your business or stickers on products.

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Awardee "The Cafe" QR Code
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Better self-help without the hassle

Self-help pages let customers find answers and solve problems on their own, saving you time and money while boosting satisfaction. Plus, they link to your feedback system, enabling customers to ask questions or send feedback instantly.

No effort from you
We pre-build self-help pages, linking your resources for easy access.
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No effort from you
We know you’re busy, that’s why we pre-build your self-help pages, gathering links from your website to existing platforms, apps, and resources. Simply log in to find your self-help pages ready to use.
Better support
Self-help pages give customers answers, guides, and resources independently
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Better support
Self-help pages let you provide answers to common customer inquiries, whether it’s accessing booking apps or detailed guides for accommodations, complete with videos and room details. Awardee equips your customers with everything they need to find answers independently.
Reduce support costs
Self-help frees your team for priorities, with one-click customer support
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Reduce support costs
By enabling customers to find their own answers, your team gains more time for priority tasks, enhancing productivity. And if customers need further assistance, they can reach out with a single click - ensuring you're always connected.
Custom pages
Your plan includes 10, each with its own QR code
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Custom pages
Your plan includes 10 custom self-help pages, each linked to a unique QR code ready for printing on badges, stickers, product packaging, or your own designs. Use them for marketing, post-sales support, room guides, product instructions, timetables, and more
Increase bookings
Boost customer experience with direct links to bookings and offers
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Increase bookings
Elevate the customer journey by linking directly to booking forms, product pages, and special offers. Simplify the process, making it easy for customers to act - driving sales and bookings.
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Get a fully functional account with your logo and branding - Ready to test.
No credit card, no obligation, no effort on your part.

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Customise self-help pages for your needs

Easily create, update and customise self-help pages for marketing, instructions, room guides, and more - right from your phone or desktop in just seconds.

No Effort
Designed and set up. No effort for you!
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No Effort
Designed and set up. No effort for you!
Our team will thoroughly explore your website and social media to understand your brand, then build your marketing and self-help pages—linking all platforms and resources—so you're ready to go from day one.
Design
Launch self-help from unique QR badges.
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Design
Launch self-help from unique QR badges.
Like feedback, each self-help page has a unique QR code linked to custom badges or removable product stickers, empowering customers to solve their own issues instantly. We also provide artwork and design elements for seamless integration into your existing materials and digital platforms.
Like feedback, each self-help page has a unique QR code linked to custom badges or removable product stickers, empowering customers to solve their own issues instantly. We also provide artwork and design elements for seamless integration into your existing materials and digital platforms.
Connect
Link apps, photos, files, articles, videos and more.
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Connect
Link apps, photos, files, articles, videos and more.
Organise all your important links in one convenient place—whether it’s your website, booking forms, social media, special offers, videos, app links, or downloadable files. Each self-help page becomes a tailored hub for your customers.
Video
Record and upload videos from your phone.
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Video
Record and upload videos from your phone.
Easily record instructional videos from your phone. Make clear, concise videos that help your customers with essential tasks and information, saving time for everyone.
Feedback
Link self-help pages to feedback for live help
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Feedback
Link self-help pages to feedback for live help
Link each self-help page to live help, allowing customers to send feedback and questions directly to your team with one click—the ultimate blend of self-help and live support.
Reorder
Reorder links on individual self-help pages
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Reorder
Reorder links on individual self-help pages
Simply drag and drop to reorder links on each self-help page, customising the layout to prioritise key resources. This setup ensures your customers have quick access to what they need most.
Simply drag and drop to reorder links on each self-help page, customising the layout to prioritise key resources. This setup ensures your customers have quick access to what they need most.
Landing Pages
Create 10 unique self-help pages for all your needs
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Landing Pages
Create 10 unique self-help pages for all your needs
Create tailored self-help pages for each part of your business. Awardee allows up to 10 custom landing pages per location, offering an ideal self-service solution for your customers.
Admin
Manage everything from one place
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Admin
Manage everything from one place
Easily manage and update all your self-help pages from one place. Our centralised control panel lets you oversee self-help pages, feedback forms, and links - streamlining your workflow.
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Ways self-help pages save you time

Provide clear instructions and essential info tailored to your customers and product needs, saving your business time.

Accommodation
Room Guide
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Room Guide
Enhance your guests’ experience with detailed room information and easy-to-use resources. Self-help pages simplify access to room features and services, reducing the need for direct support.
Products
Product Guide
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Product Guide
Provide clear, comprehensive product details at customers’ fingertips. Self-help pages empower users to troubleshoot and explore features on their own, ensuring satisfaction and convenience.
General
Employee Training
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Employee Training
Streamline training with accessible, on-demand resources for employees. Self-help pages help staff learn and retain knowledge efficiently, saving time and improving readiness.
General
Marketing & Sales
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Marketing & Sales
Deliver tailored marketing and sales strategies directly to your team or clients. Self-help tools foster independence and enable quick reference to essential materials
Manufacturing
Instruction Manual
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Instruction Manual
Make product setup and use effortless with intuitive instruction manuals. Self-help pages offer instant, organized access to guides and solutions, boosting user confidence.
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Why self-help matters

See the statistics below to understand why self-help truly matters.

70%
of customers prefer companies with social bio links.
67%
of customers favour self-service options over speaking to representatives
48%
of customers abandon website when information is hard to find
80x
self-help pages are 80 times more cost effective than employees
61%
of customers will not return to a difficult mobile site.
52%
of customers stay loyal to companies that offer self help options.
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Some of our happy customers

Proud to work with these businesses committed to enhancing their customer experience.

San Luca
San Luca is a friendly local cafe known for its Italian-style cuisine, freshly made sandwiches, breakfast options, and exceptional coffee, all served in a warm and inviting atmosphere.
Mr Valentine
Mr Valentine offers a cozy atmosphere with a selection of wines, cocktails, and a menu featuring both bar snacks and more substantial dishes.
Pressi
Pressi Juice is a juice bar located in the heart of Fortitude Valley, Brisbane.
Bens Burgers
Ben’s Burgers is a popular burger joint located at 5B Winn Lane, Fortitude Valley, Queensland.
Braeside Estate
Braeside Estate, at 251 Gooding Drive, Merrimac, is an award-winning venue with a chapel, pavilion, and stunning gardens, perfect for weddings and events.
Harol’s Espresso
Harol’s Espresso is a specialty coffee shop located at 30 Makerston Street, Brisbane CBD, offering a selection of coffee, pastries, and light meals.
Common Barbershop
Common Barbershop is a Brisbane-based barbershop offering haircuts, beard trims, and grooming services in a relaxed, welcoming atmosphere.
Miss Millys Espresso
Miss Milly’s Espresso is a Brisbane-based coffee shop offering a variety of espresso-based drinks and light snacks in a cozy atmosphere.
Palm Beach Loves Dogs
Palm Beach Loves Dogs is a dog-friendly café and boutique in Palm Beach, QLD, offering coffee, pet treats, and dog-themed events.
Man’s Best
Man’s Best is an Australian company specializing in premium, grain-free dog food made from locally sourced ingredients.
Brooklyn Depot
Brooklyn Depot is a New York-inspired eatery offering handcrafted burgers, hot dogs, and cocktails in a lively setting.
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